Terms & Conditions

All payments are done through Paypal and credit cards. When you make a purchase from our site you agree to the terms and conditions. We accept all major credit cards and payments through user accounts. All prices are in US Dollars and credit cards will be debited in that currency. The total cost of the purchase will be displayed before ordering and includes all costs associated with the purchase such as shipping.

Style: Select from our high-end line of hand-crafted shoes.
Sizing: Use the chart available to determine the correct size.
You may also email us or call with questions.
Payment: All payments are done through Paypal and major credit cards.
Confirmation: You will receive a confirmation e-mail from us or PayPal when order is place. If you do not receive an email contact us at orders.felixflair@gmail.com

Free Shipping Worldwide
Our shoes take approximately 15 days to be made. FREE worldwide shipping will take three to five weeks for delivery depending on the shoe model. The shipping Carrier is UPS. You will receive a tracking number once the order is shipped. This tracking number will allow you to check on the delivery status of your order.  We are not responsible for any delays USPS might have. If your delivery is delayed by our end, you will be informed as soon as we are aware, and advised as to whether the delivery can be made.

Custom & Import Duties
Customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Felix Flair is not responsible for any import duties or fees charged upon arrival. Shipment is sent with Duties Unpaid.

Product Inspection
Once you have received the products, you should, check that the products to determine if there has been any damage during transportation, or if the products otherwise have any defects or missing parts.

Felix Flair Warranty
If the products have defects or items are missing you may request a re-delivery, or a refund. You may report any defects writing. You must notify us within two weeks of receiving product. You will receive an email with instructions and verifying the receipt of all goods returned to us.

Return Policy
Our return rate is very small. We are available all the time to help you the best way possible regarding shoe sizing. Our shoes are true to size. If you are between sizes, size down to your nearest whole size. If you typically wear US size 10.5, go down to US 10. All shoes available on FelixFlair.com are treated as MTO (Made to Order). We do not hold inventory (stock) for any one of the shoes/styles offered on the FelixFlair.com website. Once the order is made, the products are sent into production specially for the client. (Make sure to order the correct shoe size for your order). For this reason, we don't accept cancelations, exchanges or returns for the MTO orders. Returns are ONLY accepted due to factory problems or mistakes on the making process.
You may return any defective products you have ordered from Felix Flair within 14 days from receipt of delivery. All goods returned for exchange must be unused with original packaging intact. Please try shoes on a clean, carpeted area. The soles of our slippers and shoes are made of high quality leather, and we cannot accept returns of products with scuffed, marked, or worn soles. Customers are advised to obtain proof of postage when returning goods. Felix Flair cannot be held responsible for returned goods being lost in transit without proof of postage. Please note that we do not refund the cost of return delivery. Refund minus 4% restocking fee will be made within five days after Felix Flair receives and inspects the returned product from you.
Return Facility
Felix Flair Menswear
25 Turtlebrook Trl
Monroe, CT 06468 - USA

Your Private Information
We only use personal information, as provided to us by you that is necessary for us to fulfill our obligations to you. Information will not be given to a third party or used for other purposes without your permission.

Limitation of Liability
Seller's aggregate liability in damages shall in no event exceed the amount, if any, received by seller hereunder. In no event shall seller be liable for incidental or special loss or damages of any kind, however caused, or any punitive, exemplary or other damages. No action, regardless of form, arising out of or in any way connected with this products or services furnished by seller may be brought by buyer more than one (1) year after the cause of action accrued.